Privacy Policy

This Privacy Policy describes how Neo Cybertech Solutions (“we”, “us”, or “our”), a technology company operating at 33 Molusi Street Molete, Ibadan, Nigeria, collects, uses, shares, and protects information obtained from users (“you”) of our website at neocybertech.co and our mobile applications (collectively, “Services”).

By using our Services you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

a) Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit our contact form (name, email address, subject, and message).
• Submit an app account deletion request (app name, email address, and reason).
• Create an account in one of our mobile applications (username, email, and profile data as applicable).
• Subscribe to our newsletter or marketing communications.

b) Information Collected Automatically

When you visit our website or use our apps, we may automatically collect:

• Log data: IP address, browser type, operating system, referring URLs, pages visited, and time/date of visits.
• Device data: Device identifiers, hardware model, operating system version, and app version.
• Usage data: Features accessed, in-app actions, and session duration.
• Cookies and similar technologies (see Section 4).

c) Information from Third Parties

We may receive information about you from third-party services such as Google Analytics, advertising partners, and social media platforms if you interact with our content on those platforms.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our website and mobile applications.
• Respond to contact form enquiries and support requests.
• Process and fulfil account deletion requests.
• Send transactional and service-related communications.
• Analyse usage patterns to improve user experience and content quality.
• Display personalised advertising via approved third-party networks (e.g., Google AdSense).
• Comply with legal obligations and enforce our Terms of Service.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

• Consent — for marketing communications and non-essential cookies.
• Contract — to fulfil our obligations when you use our Services.
• Legitimate interests — to improve our Services, prevent fraud, and maintain security.
• Legal obligation — where processing is required by applicable law.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for the basic functioning of our website (e.g., session management, CSRF protection).
• Analytics cookies: Used by Google Analytics to understand how visitors interact with our site.
• Advertising cookies: Used by Google AdSense and other ad partners to serve relevant advertisements and measure ad performance.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services. To opt out of Google advertising cookies, visit google.com/settings/ads.

5. Third-Party Services and Sharing

We do not sell your personal data. We may share information with:

• Google LLC — for Google Analytics (analytics) and Google AdSense (advertising). Google's privacy policy is at policies.google.com/privacy.
• Hosting and infrastructure providers — for operating and securing our servers.
• Payment processors — if applicable, when handling financial transactions.
• Law enforcement — when required by a valid legal request, court order, or to protect our legal rights.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact form data is retained for up to 12 months. App user account data is retained until account deletion is confirmed. After deletion confirmation, your data will be permanently removed within 30 days.

7. Data Security

We implement industry-standard security measures including HTTPS encryption, prepared SQL statements to prevent injection attacks, hashed password storage using bcrypt, and restricted access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate personal data.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data. For app account deletion requests, use our dedicated portal at neocybertech.co/app-account-deletion.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request a machine-readable copy of your data.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Opt Out of Sale (CCPA): We do not sell personal data. California residents may still submit a “Do Not Sell My Personal Information” request to confirm.

To exercise any of these rights, contact us at support@neocybertech.co with the subject line “Privacy Request.” We will respond within 30 days.

9. Children's Privacy

Our Services are not directed at children under the age of 13 (or under 16 in the EU). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at support@neocybertech.co.

10. International Data Transfers

Your data may be processed in countries outside Nigeria, including the United States, where our cloud infrastructure providers operate. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Links to Third-Party Websites

Our website and apps may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page with an updated “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: support@neocybertech.co
• Phone: +234 811 735 8137
• Address: 33 Molusi Street Molete, Ibadan, Oyo State, Nigeria